· The Engineer should resolve assigned desktop issues and tasks.

· End user support and managing Helpdesk.

· Excellent knowledge on MS Windows 10 & 11 operating system.

· Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture

· Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

· Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

· Knowledge on Server Infrastructure for 2012 to 2022.

· Knowledge of troubleshooting on Windows & MAC Systems.

· Installation & troubleshooting of MS Office products.

· Strong troubleshooting knowledge of Outlook, Email issues.

· Solid Knowledge and experience on O365 Management Portal & Licensing.

· Knowledge and experience on SharePoint and OneDrive.

· Knowledge on MS Azure, MS Intune & Cloud technologies.

· Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

· Ability to install/configure & troubleshoot various types of printers.

· Ability to configure email accounts,



outlook on PC & Mobile devices.

· Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

· Understanding of Windows Servers & Hyper-V, Virtualization.

· Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

· Knowledge of Video Conferencing systems & Configurations in Meeting Rooms.

· Knowledge on CCTV, NVR, DVR configuration and settings.

· Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

· Carry out preventive maintenance as per the scheduled calendar.

· Knowledge on Assets Management, Assets & Inventory Documentation.

· Excellent attitude towards user support & possess strong communication skills.

Candidate must be an Immediate Joiner. Work Experience:

5 Years. Certification:

MCSE / MCP / MCITP

MCSA

CCNA Location

Ahmedabad, India. Salary:

40,000 - 50,000 INR Per Month.

📌 IT Support Engineer - (Immediate Joiners Only) (Ahmedabad)
🏢 IBT: No. 1 BPO Company in Middle East
📍 Ahmedabad