Key Responsibilities:

- Provide L1/L2 application and production support for enterprise systems.

- Perform patch deployments, version upgrades, and coordinate application releases.

- Analyze application and system logs to troubleshoot and resolve incidents.

- Monitor performance and health of applications using AppDynamics, VuNet, etc.

- Manage and track issues using Jira or other ticketing tools.

- Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat.

- Execute basic database queries and issue handling in MSSQL and Oracle environments.

- Follow up with internal teams for timely VAPT issue closure.

- Coordinate with network teams for resolving issues related to:

- Firewall rules

- Load balancer configuration

- DNS resolutions

Required Technical Skills:

- OS: Windows Server and Linux (basic command line & troubleshooting)

- Web Servers:



IIS and Apache Tomcat

- Databases: MSSQL, Oracle (basic support and query execution)

- Monitoring Tools: AppDynamics, VuNet (or similar APM tools)

- Ticketing Tools: Jira (incident, change, and problem tracking)

- Log Analysis: Ability to analyze logs from web servers, app servers, DBs

- Networking: Basic understanding of firewall, load balancer, DNS

- Communication: Explicit and skilled interaction with cross-functional teams

Nice to Have:

- ITIL awareness (incident, change, and problem management)

- Scripting knowledge (Shell, PowerShell)

- Experience in 24x7 production support environment

- Familiarity with change/request/release processes.

📌 - Application & Production Support Engineer (Navi Mumbai)
🏢 E4 Software Services
📍 Navi Mumbai