About Company:

Our client is a Palo Alto–based AI infrastructure and talent platform founded in 2018. It helps companies connect with remote software developers using AI-powered vetting and matching technology. Originally branded as the “Intelligent Talent Cloud,”enabled companies to “spin up their engineering dream team in the cloud” by sourcing and managing vetted global talent.

In recent years, they have evolved to support AI infrastructure and AGI workflows, offering services in model training, fine-tuning, and deployment—powered by their internal AI platform, ALAN, and backed by a vast talent network. They reported $300 million in revenue and reached profitability. Their growth is driven by demand for annotated training data from AI labs, including major clients like OpenAI, Google, Anthropic, and Meta.

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Job Title: Kronos (UKG) - Functional

Location: Bangalore, Hyderabad, Noida

Experience: 8+ yrs

Employment Type: Contract to hire

Work Mode: 5 Days WFO

Notice Period: Immediate joiners

Required Skills

1. 8+ years of experience supporting UKG/Kronos Workforce Management solutions.
2. Strong expertise in Time & Attendance and Scheduling modules.
3. Experience supporting payroll integrations and workforce compliance.
4. Strong incident management and problem-solving skills.
5. Experience in ITIL-based AMS support environments.
6. Knowledge of SLA and KPI-driven service delivery.
7. Excellent communication and stakeholder management skills.

Preferred Qualifications

1. UKG/Kronos Certification preferred.
2. ITIL Foundation Certification preferred.
3. Experience supporting global workforce management environments.
4. Exposure to ServiceNow, Jira, Azure DevOps, or similar ticketing tools.

Additional Requirements

1.



Must be willing to work from the office 5 days a week.
2. Must be able to work from Bengaluru, Noida, or Hyderabad.
3. Flexibility to support business-critical activities, including payroll processing, financial close cycles, production deployments, system upgrades, and critical production incidents outside regular business hours, as required.
4. Experience working in Application Management Services (AMS) engagements covering Transition, Stabilization, Steady State Operations, and Continuous Improvement.
5. Robust understanding of ITIL processes, including Incident, Problem, Change, Knowledge, Service Request, and Release Management.
6. Demonstrated ability to drive service improvements, operational excellence, automation initiatives, SLA compliance, and customer satisfaction in an enterprise support environment.

Key Responsibilities Transition & Knowledge Transfer

1. Participate in transition planning and knowledge transfer from the incumbent support provider.
2. Review existing business processes, configurations, integrations, and support documentation.
3. Validate Standard Operating Procedures (SOPs), Knowledge Base (KB) articles, and support runbooks.
4. Identify transition risks, dependencies, and improvement opportunities.
5. Support service readiness activities before steady-state operations.

AMS Production Support

1.



Provide Level 2 and Level 3 functional support for Kronos/UKG Workforce Management.
2. Troubleshoot production issues and ensure timely resolution in accordance with agreed SLAs.
3. Analyze recurring incidents and perform Root Cause Analysis (RCA) with preventive action plans.
4. Support payroll processing, timecard validation, scheduling issues, accruals, and workforce policy configurations.
5. Coordinate with technical teams, HR, Payroll, and business users to resolve complex issues.
6. Participate in incident, problem, change, and release management activities.

Functional Expertise Support one or more of the following modules:

1. Time & Attendance
2. Advanced Scheduling
3. Workforce Scheduler
4. Accruals & Leave Management
5. Labor Activities
6. Workforce Analytics
7. Attendance Policies
8. Device Management
9. Enhancements & Continuous Improvement
10. Gather and analyze enhancement requests from business stakeholders.
11. Recommend UKG/Kronos best practices to improve workforce management processes.
12. Prepare functional specifications for enhancements.
13. Support testing activities including SIT, UAT, and regression testing.
14. Drive automation and process optimization initiatives to improve operational efficiency.
15. Identify opportunities to reduce manual effort and improve service quality.
16. Governance & Service Delivery
17. Participate in daily operational meetings, weekly service reviews, monthly governance meetings, and Quarterly Business Reviews (QBRs).
18. Provide updates on incidents, problems, risks, enhancement requests, and service improvements.
19. Ensure SLA, KPI, and customer satisfaction targets are consistently achieved.
20. Maintain documentation, knowledge repositories, and support procedures.

📌 Kronos (UKG) - Functional (Hyderabad)
🏢 People Prime Worldwide
📍 Hyderabad