Job DescriptionKey Account Manager – Client Relationships (BFSI)

NLocation: Mumbai | Full-time

NAbout the role

nWeare a fast-growing B2B SaaS company building technology for lenders — banks, NBFCs, HFCs, and ARCs — to automate their collections and legal recovery workflows. As Key Account Manager, you are the single point of contact for our clients. Every request, allocation, and deliverable flows through you — you own the relationship, coordinate delivery across internal teams, and make sure clients get exactly what they need, when they need it.

NWhat you'll do

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- Be the single window for the client — the person everything routes through for new requests, notice allocations, legal allocations, and day-to-day coordination
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- Own client relationships end-to-end;

build trust with stakeholders from ops teams to leadership

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- Translate client requirements into clear internal tasks and coordinate with legal, operations, and product teams to deliver
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- Manage allocation of recent notices, legal filings, and other work items to the right internal teams and track them to completion
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- Prepare and deliver thedashboards, MIS, and reports clients want;

run periodic reviews onvolumes, SLAs, and outcomes

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- Track SLAs and turnaround times;





proactively flag and resolve delays before they become escalations

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- Identify opportunities to expand the engagement and drive account growth
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- Be the voice of the client internally — surface feedback and feature requests to the product team
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nWhat we're lookingfor

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- 2–6 years in key account management, client servicing, or delivery — preferably in BFSI, legal services, or SaaS serving lenders
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- Strong coordination andfollow-through — you keep many moving parts on track without dropping anything
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- Comfortable with data and reporting;

able to build and explain dashboards and MIS to clients

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- Exposure to NBFC/bank/ARC operations, collections, or SARFAESI processes is a strong plus
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- Excellent communicationand stakeholder management across all levels
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- Based in Mumbai;

willing to travel to client offices as needed

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nWhy join us

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- Own relationships with some of India's largest lending institutions
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- High-visibility role reporting directly into leadership
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- Ground-floor opportunity in a rapidly scaling company solving a massive problem in Indian lending
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📌 Key Account Manager (Alibag)
🏢 Resollect
📍 Alibag