Role & responsibilities

Customer Engagement:

- Build and strengthen relationships with key stakeholders, understand business objectives, and deliver customer-centric solutions.

- Act as the voice of the customer by providing feedback to Product, Sales, and Marketing teams.

- Drive customer satisfaction, retention, and account growth by identifying improvement opportunities and ensuring successful outcomes.

Project Management:

- Coordinate with cross-functional teams to ensure timely implementation and seamless service delivery.

- Monitor customer KPIs, transaction trends, and account health to proactively address risks and improve performance.

- Align customer requirements with organizational goals while managing multiple priorities.

Functional Understanding:

- Serve as a trusted advisor by providing functional and technical guidance on products and solutions.

- Drive successful customer onboarding, product adoption, and utilization through training and best practices.

- Recommend optimal solutions to enhance operational efficiency and business outcomes.

Sales Enablement & Account Growth:

- Identify cross-sell, upsell,



and new business opportunities within existing accounts.

- Partner with Sales on renewals, account expansion, and strategic customer engagements.

- Maximize product adoption and utilization to increase customer value, revenue growth, and long-term partnerships.

Preferred candidate profile

- 710 years of experience in Customer Success, Account Management, or Client Engagement within the Payments/FinTech domain.

- Mandatory: Hands-on experience with NPCI products or payment switch platforms for UPI, PPI, or Card Payments.

- Robust understanding of the payment transaction lifecycle and customer onboarding.

- Experience managing enterprise clients and collaborating with Product, Technology, Operations, and Support teams.

- Ability to monitor customer performance, resolve issues proactively, and drive customer satisfaction.

- Strong stakeholder management, communication, and project management skills.

- Experience in identifying cross-sell, upsell, and account growth opportunities will be preferred.

📌 Key Account Manager (Mumbai)
🏢 Mobileware Technologies
📍 Mumbai