Company Description IDFC FIRST Bharat Ltd. is a wholly owned subsidiary of IDFC FIRST Bank and operates as its Business Correspondent, offering a wide range of financial products including group loans, micro enterprise loans, housing loans, gold loans, vehicle loans, and more. The company currently operates in 11 states, serving over 3.5 million households through a workforce of more than 14,800 employees.

With a diverse portfolio of secured and unsecured products, IDFC FIRST Bharat Ltd. focuses on promoting economic sustainability and financial inclusion. The organization places solid emphasis on the holistic empowerment of women and their families across social and cultural dimensions. It is actively expanding its operational regions and leveraging unique digital avenues to scale and diversify its services.

Role Description This is a full-time, on-site role based in Gorakhpur with IDFC FIRST Bharat Ltd.

The Job

Title will be responsible for supporting branch-level operations, engaging with customers to understand their financial needs, and promoting appropriate loan and banking products. Daily activities may include handling documentation, processing applications, maintaining accurate records, and ensuring compliance with internal policies and regulatory guidelines. The role also involves coordinating with team members to achieve business targets, delivering high-quality customer service,



and participating in local outreach or financial awareness initiatives. The individual will work closely with branch leadership to contribute to operational efficiency and the growth of the customer base in the region.

Qualifications

- Ability to communicate clearly and professionally with customers and colleagues, both in person and over phone or digital channels.
- Strong customer service orientation, including empathy, patience, and the ability to build trust with diverse communities.
- Basic financial literacy and understanding of loan products, banking services, and documentation requirements.
- Proficiency in using computers and digital tools for data entry, record keeping, and reporting.
- Attention to detail and organizational skills for managing multiple tasks and maintaining accurate documentation.
- Capability to work in a target-driven environment while adhering to compliance and ethical standards.
- Ability to collaborate effectively within a team and follow structured processes and guidelines.
- Minimum educational qualification of a graduate degree in any discipline; experience in banking, microfinance, or NBFCs is an added advantage.
- Familiarity with the local language and region (Gorakhpur and surrounding areas) is beneficial for customer interaction.
- Willingness to travel locally as required for customer visits, field activities, or branch support.

📌 Job Title (Gorakhpur)
🏢 IDFC FIRST Bharat
📍 Gorakhpur