:

- Minimum of [3+] years of experience as a Jira Administrator, with focus on Jira Cloud (SaaS). Strong understanding of Jira project configurations, issue types, workflow schemes, permission schemes, and screen schemes.
- Experience with Jira automation rules, JQL, and dashboard/report creation.
- Familiarity with Confluence and basic administration tasks.
- Knowledge of Jira Service Management (request types, SLAs, knowledge base integration).
- Ability to communicate clearly with technical and non-technical stakeholders.
- Experience working in Agile environments (Scrum, Kanban).
- Strong troubleshooting and problem-solving skills.

Preferred Qualifications :

- Atlassian certifications (e.g., ACP-120 : Jira Administration for Cloud).
- Experience with third-party Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Automation for Jira).
- Familiarity with REST APIs for Jira and scripting (Python, Bash, or similar) is a plus.
- Exposure to ITIL processes or experience working in ITSM environments.
- Opportunity to work with a global,



cross-functional team.

Key Responsibilities :

- Administer and maintain Atlassian Cloud products (Jira Software, Jira Service Management, Confluence).
- Manage user access, roles, permissions, and group configurations.
- Design and implement Jira workflows, screens, custom fields, and automation rules.
- Support project teams with configuration and integration requirements.
- Configure and manage Jira Service Management queues, SLAs, and customer portals.
- Monitor system performance, manage updates, and coordinate with Atlassian support for issue resolution.
- Create and maintain project templates, dashboards, and filters for reporting and analysis.
- Integrate Jira with other SaaS platforms (e.g., Slack, GitHub, Azure DevOps, Salesforce).
- Train users and document best practices to support effective Jira usage.
- Adaptable to work on rotational shift.

📌 Jira SaaS Administrator (India)
🏢 EAG Softwares
📍 India