? We're Hiring: Japanese Customer Support Specialist (N1/N2)

Location: Hyderabad

Work Mode: Onsite

Employment Type: Full-Time

Are you a Japanese language expert passionate about delivering exceptional customer experiences? We are looking for a proactive and customer-focused professional to join our team and support clients through world-class service and problem resolution.

Key Responsibilities

✅ Respond to customer inquiries via email and live chat in a timely and professional manner.

✅ Build and maintain strong client relationships while ensuring high levels of customer satisfaction.

✅ Troubleshoot and resolve customer issues related to products and services.

✅ Collaborate with internal teams to efficiently address customer concerns.

✅ Develop in-depth knowledge of advertising products and services.

✅ Educate customers on product features, benefits, and best practices.

✅ Maintain accurate records of customer interactions in CRM systems.

✅ Generate reports on recurring customer concerns and provide actionable insights.





✅ Share customer feedback to support service enhancements and future marketing strategies.

Required Qualifications

✔ 2+ years of customer support experience, preferably within the Advertising, Marketing, or Digital Media industry.

✔ Japanese Language Proficiency (N1/N2 certification preferred).

✔ Robust written and verbal communication skills in both Japanese and English.

✔ Excellent problem-solving and critical-thinking abilities.

✔ Customer-centric mindset with strong interpersonal and relationship-building skills.

✔ Experience using CRM platforms and customer support tools.

What We're Looking For

Excellent communication and active listening skills

Strong attention to detail

Ability to work in a fast-paced, client-focused environment

Passion for delivering exceptional customer experiences

If you're ready to take the next step in your career and work with a dynamic team, we'd love to hear from you!

Apply now or reach out directly for more details.

📌 Japanese Language Expert/ (India)
🏢 MediaMint
📍 India