- Establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework across organization and related suppliers involved in Service Delivery

- Ability to define, articulate, estimate and cost the complete Service Management solution covering People, Processes and Tools required to setup Service Integration Framework

- Creation of service model framework in line with RFP requirements, candidates with multi-vendor implementation experience are preferred

- Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework

- Demonstrates excellent consultative solution skills during various phases of the bid

- Ability to build plan & Service Management Implementation Roadmap and strong understanding of Project Management skills along with inter dependencies between People, Process, Tools, Vendors

- Ability to deliver Service Management Implementation Projects , Due Diligence, or Assessment as a Lead or Consultant

- Ability to prepare explicit, concise, and persuasive communication for multiple audiences, including demonstrating effective writing and presentation skills, listening actively,



and projecting a trustworthy image

- Ability to interface with global lines of business and other technical teams in gathering/developing strategic approach and customer requirements in order to formulate apt solution.

- Work as part of the bid team and provide support to the functional group personnel working together.

- Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries.

- Develop proposals and recommendations to drive process improvement decisions

Skills, Knowledge and Experience

Desired Profile Experience

Must

- Process development and process engineering

- Experience leading process implementation & improvement projects

- Process Consulting

- ITIL Intermediate Level or ITIL 4 MPT Certification

Preferred

- Process audit, assessment and GAP and Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM Architecture design

- Transition, Due Diligence experience preferred

- Process operation and maintenance support

- Service quality improvement through continuous process improvement

📌 ITSM and Service Integration Management (Bengaluru)
🏢 EY
📍 Bengaluru