Primary skills - 1 years of experience in IT service management and good knowledge of corporate IT Infrastructure 1 years of experience in working with, managing 3rd parties.

Experience in Supplier continuity management or exit planning would be an advantage.

1 years of experience in IT resilience management, IT Service Continuity, Supplier Continuity Management. Secondary skills & Positive to have skills - Experience in managing C&I; Outsourcing related documentation, processes, procedures and/or DORA knowledge would be an advantage.

Good stakeholder management skills.

Mandatory roles- 1.

Corporate

Infrastructure /IT infrastructure is nothing but- Fair understanding on Windows/SQL servers, Networking (Routing/Switching), Storage, Any database, AWS 2. ITIL (Incident/change/release/Problem/Request)



Other roles which are required along with above are: Service Exit Procedures/Planning- Interchangeably we can use the terms-who knows Vendor Management - who knows- Risk and resiliency management, understands SLA breach, manages contract, service review escalations, Cost and Service Optimization, maintain rapport with Third party providers. Must haves: 1.

Experience in IT Service Management 2.

Knowledge of corporate IT infrastructure Needed: 3.

Experience working with and managing third-party vendors Advantage: 4.

Supplier Continuity

Management experience within IT/Vendor Resilience 5. IT Service Continuity and Supplier Continuity Management

📌 IT/Vendor Resilience and Supplier Continuity Management (Bengaluru)
🏢 Infosys
📍 Bengaluru