? We're Hiring: IT Support Specialist (Service Desk)! ?

We are looking for an IT Support Specialist with strong Service Desk and Networking expertise to provide first and second-line technical support to end-users. The ideal candidate will have experience troubleshooting hardware, software, operating systems, and network-related issues while ensuring timely incident resolution and excellent customer service.

? Location: Bangalore Urban, India

⏰ Work Mode: Work from Office

? Role: IT Support Specialist (Service Desk)

What You'll Do:

? Provide Level 1 and Level 2 IT support through onsite and remote channels for hardware, software, operating systems, printers, mobile devices, peripherals, and network connectivity issues.

?️ Troubleshoot and resolve incidents and service requests related to desktops, laptops, Microsoft 365 applications, printers, mobile devices, and other IT peripherals.

? Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.

? Monitor, troubleshoot, and maintain LAN/WAN connectivity, Wi-Fi networks, VPNs, switches, and routers.

? Assist with user account management, password resets, mailbox access, and basic Active Directory/Microsoft Entra ID administration.

? Perform routine maintenance, patching, and preventive health checks on IT equipment.

? Escalate complex infrastructure issues to the appropriate teams while ensuring timely follow-up and resolution within SLA.

? Maintain accurate IT asset inventory, documentation, and records of incidents, service requests,



and resolutions using the IT Service Management (ITSM) system.

? Collaborate with Infrastructure, Security, and Compliance teams to maintain operational excellence and ensure adherence to company IT policies, ISO 27001 standards, and data privacy requirements.

? Participate in rotational shifts and on-call support when required.

What We're Looking For:

✅ Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).

✅ 3+ years of experience in IT Service Desk or End User Support.

✅ Hands-on experience supporting Microsoft 365 applications and services.

✅ Strong knowledge of Windows 10/11 and basic MacOS support.

✅ Hands-on experience with Active Directory, DNS, DHCP, Group Policy, and user administration.

✅ Good understanding of TCP/IP, VLANs, VPNs, switches, routers, and wireless networking.

✅ Experience working with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.

✅ Familiarity with remote support tools and troubleshooting techniques.

✅ Solid troubleshooting, analytical, and problem-solving skills.

✅ Ability to prioritize and manage multiple incidents while meeting SLA requirements.

✅ Strong communication and customer service skills with the ability to explain technical concepts clearly.

✅ Willingness to work in rotating/night shifts and provide on-call support when required.

Ready to make an impact? ? Apply now and be part of our dynamic team!

📌 IT Support Specialist (Service Desk) (Bangalore Urban)
🏢 Eastvantage
📍 Bangalore Urban