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Posion: IT Manager (Retail Business IT Operaons)

Job Descripon

The person is responsible for the seamless operaon of retail business applicaons, specifically the

POS system, and the efficient funconing of IT infrastructure across jewellery retail stores.

This role ensures robust system controls, data-driven decision-making, and the applicaon of modern technologies such as AI and advanced analycs to enhance retail business performance and customer service through technology advancement. The ideal candidate will be proficient in managing IT systems and business applicaon like POS, CRM, E-Commerce etc. , integrang AI soluons, and using data to improve customer experience and operaonal efficiency.

Key Responsibilies

- Retail Systems Management – POS, CRM & E-Commerce
- Oversee the management, maintenance, and opmizaon of POS , CRM and E-Commerce systems across all retail locaons.
- Manage integraon between POS, CRM & E-Commerce
- Manage integraon between POS & backend systems SAP for Inventory & Finance data points.
- Monitor transacon accuracy, ensure smooth billing processes, and troubleshoot any POS-

related issues.

- Work with vendors for POS,CRM & E-commerce upgrades, troubleshoong, and customizaons based on business needs.
- Lead rollouts of new features & system implementaons in retail business operaons.
- Improve Customer Sasfacon through System & Technology.
- Data Analysis & Reporng
- Collect and analyse data from ecosystem of retails business applicaons like POS, CRM, E-

commerce for inventory, and customer interacons to idenfy trends and insights.

- Provide aconable insights and recommendaons based on data to improve sales, inventory management,



customer experience, and store operaons.
- Develop dashboards and automated reports for senior management and store managers to track key retail performance indicators (KPIs).
- Lead the adopon of data-driven decision-making by working closely with other departments (Sales, Branding, Markeng, Operaons).
- System Control & Security
- Implement and monitor system controls to safeguard retail operaons against fraud, data breaches, and unauthorized access.
- Ensure POS systems are compliant with industry standards and other data protecon regulaons.
- Perform regular system audits to ensure POS systems, IT infrastructure, and other retail applicaons are secure and meet operaonal standards.
- Arficial Intelligence (AI) & Automaon Iniaves
- Research and implement AI-powered soluons in retail business operaon for ease of operaon.
- Collaborate with business and IT teams to deploy AI-driven automaon soluons in customer service, inventory management, branding and reporng.
- Evaluate emerging technologies and advise management on how AI can improve business operaons.

Key Skills & Competencies:

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- Retail Business Applicaons Management (POS, CRM, E-commerce etc.).
- Solid Data Analysis & Reporng skills (experience with Power BI, Excel, or similar tools).
- AI & Automaon knowledge, parcularly in retail (e.g., predicve analycs, Generave AI).
- Experse in IT Operaons within retail environments.
- Project Management skills to handle IT iniaves from start to finish.
- Ability to work cross-funconally with retail, IT, and business teams.
- Strong communicaon skills for system implementaon.

📌 IT Manager (Retail Business IT Operations) - Ahmedabad
🏢 Mspire Ventures
📍 Ahmedabad