- IT MANAGER (HARDWARE & SOFTWARE)

Job Title: IT Manager – Hardware & Software

Department: Information Technology

Reporting To: Director / Operations Head

Location: owala, Thane west, GB Road.

Job Summary:

The IT Manager is responsible for managing and maintaining all hardware and software systems across the factory and 26 retail outlets. The role ensures uninterrupted POS billing, system connectivity, data security, and seamless integration between software systems (POS, accounts, inventory) along with efficient hardware performance.

Key Responsibility Areas (KRAs):

A. HARDWARE MANAGEMENT

1. IT Infrastructure & Devices

- Installation and maintenance of desktops, laptops, POS machines
- Management of printers (billing printers, barcode printers)
- Troubleshooting hardware issues across outlets and factory
- Preventive maintenance of all IT equipment

2. Network Hardware & Connectivity

- Routers, switches, modems setup and maintenance
- Internet connectivity for all 26 outlets
- Backup internet solutions (dongles/secondary lines)
- Coordination with ISPs

3. IT Asset Management

- Maintain asset register (location-wise tracking)
- Asset allocation, movement, and disposal
- AMC (Annual Maintenance Contract) management
- Vendor coordination for hardware procurement

B. SOFTWARE MANAGEMENT 1. POS & Billing Software (VERY CRITICAL)

- Ensure smooth functioning of POS systems at all outlets
- Billing software updates and troubleshooting
- Real-time issue resolution during billing hours
- Coordination with software vendors

2. ERP / Accounts / Inventory Systems

- Manage accounting and inventory software
- Ensure integration between POS, accounts, and stock
- Monitor data flow and accuracy




- System configuration and upgrades

3. Data Management & Backup

- Daily backup of sales, accounts, and inventory data
- Data storage and security
- Disaster recovery planning

4. Cybersecurity & Software Protection

- Antivirus, firewall, and system security
- User access control and password policies
- Software license management
- Protection against data breaches

C. IT SUPPORT & OPERATIONS 1. IT Helpdesk & Support

- Provide remote and on-site support to outlets
- Ticket management system
- Staff training on POS and basic IT usage

2. System Monitoring & Performance

- Monitor system performance across all locations
- Ensure minimal downtime
- Preventive issue detection

3. IT Compliance & Documentation

- Maintain IT SOPs and policies
- Audit readiness (data, licenses, logs)
- Documentation of systems and processes

Key Performance Indicators (KPIs): 1. Hardware Performance

- Hardware Uptime: 98% – 99%
- Preventive Maintenance Completion: 100%
- Hardware Failure Rate: ≤ 2%

2. POS & Software Performance

- POS Uptime (Outlets): 100% during business hours
- Billing Downtime: ≤ 1%
- Software Issue Resolution:
- Critical: < 1 hour
- Normal: < 24 hours

3. Network & Connectivity

- Internet Uptime: 98% – 99%
- Network Issue Resolution Time: < 2 hours




- Backup Connectivity Availability: 100% outlets

4. Data & Security

- Daily Backup Success Rate: 100%
- Data Recovery Success Rate: 100%
- Security Incidents: Zero major breaches

5. IT Support Efficiency

- First Response Time: 15–30 minutes
- First Call Resolution Rate: 80% – 90%
- Ticket Closure Rate: 95% – 100%

6. Asset & Cost Control

- Asset Tracking Accuracy: 100%
- IT Budget Variance: ±5%
- AMC Renewal Timeliness: 100%

7. Compliance & Audit

- IT Audit Score: 90% – 100%
- Software License Compliance: 100%
- System Update Compliance: 95% – 100%

8. User Satisfaction

- User Satisfaction Score: 80% – 90%
- Repeat Issues Reduction: 10–20% improvement

Skills

- IT infrastructure, POS systems, networking (LAN/WAN, routers, firewalls)
- ERP, inventory & accounting software knowledge
- Hardware & software troubleshooting
- Data backup, cybersecurity, and system security
- Vendor management and team coordination

Qualifications

- Bachelor’s in IT / Computer Science / Electronics
- Preferred: MCA / MBA (IT) or certifications (CCNA, CompTIA, Microsoft)

Experience

- 5–10 years in IT infrastructure/support
- 2+ years in team handling role
- Experience in retail / multi-location operations preferred

Eligibility

- Willing to travel across outlets
- Available for emergency/on-call support
- Solid problem-solving and communication skills

Interested Candidate can share their resume via mail ([email protected]) or on WhatsApp ((phone hidden)) Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 IT Manager (Thane)
🏢 Gaurav Sweets Namkeen Dryfruits
📍 Thane