Job Summary

- Prior experience in Quality, IT service management system in an IT Industry.
- Minimum 2 years quality system management Knowledge of business processes and application of quality management standards
- Familiarity with implementing and maintaining ISO 9001 and ISO 20000 standards is desirable.
- Experience in Monitoring, measuring, analyzing and evaluating Service management objectives.
- Strong knowledge and experience to create Service Continuity Plan.
- Risk Management for the IT Service management system.
- Experience in capacity requirement, Service availability requirements and targets
- ISO Documentation for organization s IT Service management system
- Attended Internal and External Audits.
- Knowledge/Experience in CMMI will be an added value.

Key Responsibilities:

- Update and maintain ISO Documentation, controls and records for ISO 9001.
- Waste Management Strategy, Controls and Documentation
- Conducting Internal audits and participating in External ISO Audits
- Follow up on the Audit Findings Closures with respective process owners
- Delivering ITIL and ITSM related trainings
- Verifying ITSM related records
- QMS and ITSM Risk Management




- Conducting Project Consultation Reviews and Audit Readiness sessions.
- Preparing Audit Reports & helping auditees to close them.
- Gap Analysis of current QMS Management System
- Fixing the gaps in the QMS Management System
- Improvising QMS, EOHS, ITSM Documents and Controls
- The candidate typically works in an office environment but may also spend time conducting field inspections and assessments in various work settings, e.g. office premises.
- Base location is at Andheri, Mumbai (H.O.)

Qualifications:

- Bachelor s degree in engineering/ bachelor s degree in any other stream from authorized university.
- Skilled certifications related to ISO 9001 (Quality Management System), ISO 20000-1:2018 (IT service management system (ITSM))
- Strong knowledge of Quality, IT service management system, and best practices.
- Excellent and assertive communication (Written & Spoken), interpersonal, and leadership skills.
- Analytical and problem-solving skills, with attention to detail.
- Ability to work effectively in a team and independently, with a proactive and collaborative approach.

📌 ISO Consultant (Mumbai)
🏢 Clover Infotech
📍 Mumbai