Job Title: Customer Support Associate International Travel Process (GDS/Amadeus) Location: Gurugram (Work From Office) Working Days: 5 Days a Week Shift: Rotational Shifts

Cab Facility: Pick & Drop (Both sides within 20 KM radius) Job Overview Transcom is hiring Customer Support Associates for an International Travel Process. The ideal candidate should have hands-on experience in GDS (Amadeus) and strong knowledge of travel booking, ticketing, and customer handling in an international voice process.

Key Responsibilities Handle inbound/outbound customer queries for international travel bookings

Manage flight reservations, rebooking, cancellations, and modifications using Amadeus GDS

Provide assistance with ticketing, fare rules, refunds, and re-issuance

Resolve customer issues professionally while ensuring high customer satisfaction

Maintain accurate documentation of customer interactions in CRM systems

Follow process guidelines,



compliance, and quality standards

Coordinate with internal teams to ensure timely resolution of escalations

Required Skills & Qualifications Minimum 1 year experience in International Travel Process

Strong knowledge of GDS (Amadeus mandatory)

Positive understanding of travel industry terms: PNR, fare rules, ticketing, refunds, itinerary changes

Excellent communication skills (English verbal & written)

Customer-focused attitude with strong problem-solving skills

Comfortable working in rotational shifts

Preferred Candidate Profile Experience in international airlines / travel BPO / travel agency support

Knowledge of ticketing, refund handling, and travel operations

Ability to work under pressure and meet SLA targets

📌 International Travel Process Customer Support (Gurugram)
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