International Process Associate (Gurugram)

International Process Associate (Gurugram)

31 Jul
|
Transcom
|
Gurugram

31 Jul

Transcom

Gurugram

Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats to resolve their travel-related issues.

- Provide accurate and timely assistance with booking flights, hotels, car rentals, and other travel arrangements.

- Utilise the Amadeus system to process international ticketing requests efficiently.

- Ensure excellent customer service by addressing concerns promptly and professionally.

- Maintain high levels of accuracy when processing transactions and resolving discrepancies.

Desired Candidate Profile

- 1-6 years of experience in an international BPO environment handling customer support calls.

- Proficiency in GDS systems such as Amadeus for international ticketing purposes.

- Robust communication skills with ability to handle multiple conversations simultaneously while maintaining attention to detail.

📌 International Process Associate (Gurugram)
🏢 Transcom
📍 Gurugram

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