Spes Manning Solutions is actively hiring for a Customer Care Executive to join our team as an International Customer Support Associate. This is an excellent chance for both freshers and experienced professionals with a passion for customer service. You will play a vital role in providing a world-class experience to our international clients, including those in the US and UK, while contributing to a high-performing team.

Roles & Responsibilities

- Handle inbound and outbound calls to provide exceptional customer service.
- Resolve customer queries in a professional manner and ensure a high level of customer satisfaction.
- Adhere to process guidelines and consistently achieve performance targets.
- Provide a world-class experience to our international clients.

Requirements

- Experience:
- Freshers with excellent communication skills are welcome to apply.
- Prior experience in BPO (International Voice/Chat) or customer service will be considered a significant advantage.
- Skills:
- Strong communication and interpersonal skills.
- A professional and customer-centric approach.
- Flexibility:
- Must be flexible to work in rotational shifts,



including night shifts.

Work Schedule

- Shifts: Rotational shifts.
- Days: 5 working days with 2 rotational offs.

Perks & Benefits

- Salary: An attractive salary package with monthly performance incentives.
- Hike: 30% hike on the last drawn salary for experienced candidates.
- Facilities: Cab facilities for a comfortable commute.
- Insurance: Company-provided insurance.
- Allowances: Additional allowances will be provided.

Interview Process

The selection process is designed to assess your skills and includes the following rounds:
- Telephonic Screening: An initial conversation to assess your communication and basic skills.
- HR Round: Discussion with a member of our Human Resources team.
- Versant: An evaluation of your communication skills.
- Ops: Final round with the Operations team.

How to Apply

To apply for this position, please send your resume to:

HR Kiran

- WhatsApp: (phone hidden)
- Email: [HIDDEN TEXT]
- For any inquiries, feel free to reach out via email or WhatsApp.

📌 International Customer Support Associate (Pune)
🏢 Spes Manning
📍 Pune