1. Communicate effectively in English and one regional language (Kannada, Assamese, Punjabi)
2. Handle customer inquiries with a qualified and customer-first approach
3. Address and resolve queries across voice and chat platforms
4. Adapt to rotational shifts as per process requirements
Key Deliverables:
1. Ensure high customer satisfaction across all communication channels
2. Maintain accuracy and professionalism in all interactions
3. Provide timely resolutions to customer concerns
4. Support retention through quality service and engagement