Job DescriptionAs a Design Manager at HomeLane, you will lead a team of internal designers and the design partner community (working out of your showroom)
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- Be in charge of making every designer successful, and ensure every client gets the best experience
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- This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target
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- Design Partner Conversion- You are the co-owner of this metric along with Sales Manager of the showroom.
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- You will lead/coach/mentor your unit of DPs
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- Enabling this communityto perform, grow and flourish directly indicates the effort you have built-in. Any improvements with this team will be attributed to your achievement
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- Design Output-
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- NPS / Net Promoter Score - This score indicates our promise to the customer. You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)
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- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production.
Since this is linked to our collections, there is a bonus on the Community Manager to help us reach our target numbers
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- As one of the design leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
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- You will work with the central design team to bring in insights from the client / designer meetings and suggest process improvements/product improvements
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- You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
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- People / Team Management
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- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team
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nMinimum - 3-year Diploma in Interior Designing / Architecture from a reputed Institution
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- Minimum 5 years of experience in the Interior design field
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- Exposure to have built teams is an advantage
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- People management experience is mandatory - must have led interior designers/architects
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- Should be an astute designer
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- Valuable communication and presentation skills are mandatory
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