Role Title: Inside Sales Executive – CPaaS &

- Conversational AI Solutions Role Vertical: Sales - SME Years of Experience: 0-5 years Base Location: Noida Preferred Industry: CPaaS, SaaS, Conversational AI, Chatbots, Customer Engagement Platforms, Cloud Communication Solutions Minimum Qualification: Bachelor's Degree in Business, Marketing, IT, or a related field. MBA preferred.

Reporting To: Inside Sales Manager / Team Leader About the Role Fonada is looking for a highly motivated and results-driven Inside Sales Executive to drive revenue growth by identifying business opportunities, engaging prospective customers, conducting product demonstrations, and converting qualified leads into long-term clients. The ideal candidate should possess strong communication, presentation, consultative selling, and relationship-building skills, along with a passion for technology-driven solutions such as CPaaS, Conversational AI, WhatsApp Business API, Voice Bots, and Customer Engagement Platforms.

Key Responsibilities 1. Lead Generation &

- Prospecting · Identify, research, and engage prospective SME and Mid-Market clients through inbound and outbound channels. · Generate qualified leads through LinkedIn, Sales Navigator, digital campaigns, referrals, databases, and networking platforms. · Build and maintain a healthy sales pipeline to achieve monthly and quarterly business targets. · Maintain accurate records of prospect interactions, activities, and opportunities in CRM.
- Lead Qualification &
- Discovery · Conduct discovery calls to understand client business requirements, pain points, and objectives. · Qualify prospects based on business need, budget, authority, timeline, and fitment. · Identify key decision-makers and influencers within target organizations. · Collaborate with marketing teams to optimize lead quality and conversion rates. 3.

Product

Demonstration &

- Solution Consulting · Conduct engaging virtual product demonstrations and presentations.



· Customize demonstrations based on industry use cases and customer requirements. · Explain product capabilities, business benefits, and ROI in a simple and compelling manner. · Act as a trusted advisor by recommending appropriate solutions aligned with customer goals. · Address functional and business-related queries during sales discussions. 4.

Sales

Conversion &

- Revenue Generation · Present commercial proposals and pricing discussions. · Handle objections effectively and guide prospects through the buying journey. · Negotiate commercial terms and close opportunities within defined sales cycles. · Consistently achieve or exceed assigned sales targets and KPIs. · Drive demo-to-conversion and lead-to-revenue performance.
- CRM &
- Sales Reporting · Maintain accurate and up-to-date records in Zoho CRM or other CRM platforms. · Track lead status, demo outcomes, conversion ratios, and pipeline movement. · Prepare weekly and monthly reports on sales activities, forecasts, and revenue performance. · Provide actionable insights to improve sales effectiveness and customer engagement.
- Cross-Functional Collaboration · Work closely with Marketing, Product, Pre-Sales, and Customer Success teams. · Coordinate with technical teams to address customer-specific solution requirements. · Support campaign planning and execution by providing market feedback and customer insights. 7.

Customer

Onboarding &

- Relationship Management · Ensure seamless handover of new customers to implementation and customer success teams.



· Assist customers during initial onboarding and adoption stages. · Build long-term customer relationships to improve retention and identify upselling opportunities. · Act as the primary point of contact until successful solution deployment.

Required Skills &

Competencies Mandatory · Excellent verbal and written communication skills. · Strong presentation and product demonstration abilities. · Proven experience in inside sales, consultative selling, and lead conversion. · Ability to understand business challenges and position technology solutions effectively. · Strong negotiation and objection-handling skills. · Experience working with CRM platforms, preferably Zoho CRM. · Proficiency in LinkedIn prospecting and lead generation techniques. · Target-oriented mindset with a strong focus on achieving results. Preferred · Exposure to CPaaS, SaaS, Conversational AI, WhatsApp Business API, Voice Bots, Contact Center Solutions, or related technologies. · Understanding of B2B and SME sales environments. · Familiarity with virtual meeting and presentation tools. · Experience in solution-based selling and customer engagement.

Key Performance

Indicators (KPIs) · Qualified Leads Generated · Discovery Calls Conducted · Product Demos Delivered · Demo-to-Opportunity Conversion Rate · Opportunity-to-Customer Conversion Rate · Monthly/Quarterly Revenue Achievement · Pipeline Value and Forecast Accuracy · CRM Hygiene and Reporting Compliance · Customer Onboarding Success Rate Why Join Fonada? · Market-competitive salary with attractive performance linked incentives. · Opportunity to work with cutting-edge CPaaS and Conversational AI solutions. · Fast-track career growth into Senior Inside Sales, Enterprise/Key Account Management, or Pre-Sales roles. · Collaborative, innovation-driven work culture. · Exposure to diverse industries and high-growth digital transformation projects.

📌 Inside Sales Executive (Sector 27)
🏢 Fonada
📍 Sector 27