The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN WAN and help desk administration activities including network maintenance technical guidance and security in coordination with the Technology Infrastructure team The overall objective is to use infrastructure technology knowledge and identified policies to process data resolve issues and execute administrative tasks Responsibilities Create complex project plans perform impact analyses solve work high impact problems projects and provide resolution to restore services Provide Root Cause Analysis RCA post restoration of service Design testing approaches complex processes reporting streams and assist with the automation of repetitive tasks Provide technical strategic direction to team members Review requirement documents define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and or other team members Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 6-10 years of experience in roles centered around infrastructure delivery application hosting and or end user services with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors products and services Ability to develop projects required for design of metrics analytical tools benchmarking activities and best practices Ability to work with virtual in-person teams and work under pressure to a deadline Experience in a Financial Services or large complex and or global environment preferred Effective written and verbal communication skills Effective analytic diagnostic skills Ability to communicate technical concepts to non-technical audience Education Bachelor s University degree Master s degree preferred This provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Technology Job Family Infrastructure Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career prospect review View Citi s and the poster

📌 Infra Tech Lead AnalystChennai (Chennai)
🏢 Citigroup
📍 Chennai