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We are looking for an experienced Site Reliability Engineer (SRE) Production Support to ensure the stability, availability, and performance of mission-critical enterprise applications. The ideal candidate will have solid experience in production support, incident management, application monitoring, and service reliability, with hands-on exposure to SRE practices. You will work closely with development, infrastructure, and operations teams to resolve production issues, improve system resilience, and maintain high service availability.

Key Responsibilities:

- Provide L2/L3 production support for business-critical applications.
- Monitor application health, system performance, and production environments using enterprise monitoring tools.
- Investigate production incidents and ensure timely resolution within SLA commitments.
- Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
- Coordinate with development, infrastructure, database, and application teams to resolve complex issues.
- Manage major incidents, communicate updates to stakeholders,



and drive service restoration.
- Analyze logs, alerts, and monitoring dashboards to identify system anomalies.
- Support application deployments, production releases, and post-release validation.
- Create and maintain operational runbooks, SOPs, and knowledge base articles.
- Identify automation opportunities to reduce manual operational tasks.
- Monitor system availability, reliability, latency, and capacity to ensure optimal performance.
- Participate in change management, release management, and problem management activities.
- Perform health checks and preventive maintenance activities for production systems.
- Support disaster recovery, backup validation, and business continuity initiatives.
- Work in rotational shifts and provide on-call support for critical production environments.
- Collaborate with cross-functional teams to improve operational efficiency and service reliability.

📌 Infosys - Site Reliability Engineer - Production Support (India)
🏢 Infosys
📍 India