Job Title: Information Technology (IT) Help Desk Support – FresherJob Summary

We are looking for a motivated and enthusiastic IT Help Desk Support Executive to join our IT team. The candidate will provide first-level technical support to users, troubleshoot hardware and software issues, and assist in maintaining the organization's IT infrastructure. This role is ideal for fresh graduates who are eager to build a career in IT support.

Key Responsibilities

Provide first-level technical support to users via phone, email, remote support, or in person.

Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.

Install and configure Windows operating systems and common business applications.

Create, manage, and reset user accounts in Active Directory or Microsoft 365 (training will be provided).

Configure email clients such as Microsoft Outlook.

Assist with software installation, updates, and license management.

Log, track, and resolve IT support tickets using a help desk system.

Escalate complex issues to senior IT engineers when required.

Maintain IT asset inventory and documentation.

Support basic network connectivity, Wi-Fi, VPN, and printer-related issues.

Follow IT policies, security guidelines, and standard operating procedures.





Participate in system maintenance and IT infrastructure projects as assigned.

Required Skills

Basic knowledge of Windows 10/11.

Understanding of computer hardware and troubleshooting.

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).

Familiarity with Microsoft Office and Outlook.

Positive analytical and problem-solving skills.

Strong communication and customer service skills.

Willingness to learn new technologies.

Ability to work independently and as part of a team.

Preferred Qualifications

Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.

Certifications such as CompTIA A+, Google IT Support, or Microsoft Fundamentals are an added advantage.

Experience

Freshers are welcome to apply.

Internship or academic project experience in IT support is preferred but not mandatory.

Desired Qualities

Positive attitude and eagerness to learn.

Good interpersonal skills.

Customer-focused approach.

Ability to work under pressure and meet deadlines.

Strong organizational and documentation skills.

Work Location

As per company requirements.

Salary

As per company standards and candidate qualifications.

📌 Information Technology Help Desk Support (Navi Mumbai)
🏢 KELPLANET ENTERPRISES
📍 Navi Mumbai