Job Summary: The Executive is responsible for connecting with clients via calls to understand their skilled background, gather detailed career information, and ensure high-quality profile creation. The role involves strong communication, attention to detail, and coordination with internal teams to deliver an enhanced CV/profile service.

Key Responsibilities:

- Conduct outbound calls with clients to collect detailed career information for the service.

- Understand client experience, achievements, roles, and career goals through structured discussions.

- Capture accurate and complete information required for profile/CV development.

- Coordinate with the Resume Development (ResDev) team to ensure quality output.

- Follow up with clients for additional inputs, clarifications, or approvals.

- Ensure timely completion of assigned cases within defined TAT.





- Maintain proper documentation and update CRM systems regularly.

- Deliver a high level of customer experience and professionalism during interactions.

Required Skills:

- Excellent verbal communication and probing skills.

- Robust listening and comprehension ability.

- Attention to detail and data accuracy.

- Ability to handle professional-level conversations with clients.

- Proficiency in MS Office.

Eligibility Criteria:

- Graduate in any discipline.

- 1-5 years of experience in telecalling, customer service, or recruitment.

- Experience in profile building, CV services, or consulting roles is an advantage.

📌 Inbound Voice Process II Noida
🏢 Info Edge
📍 Noida