Line of Service Advisory Industry Sector Not Applicable Specialism SAP Management Level Manager Summary At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives As a business application consulting generalist at PwC you will provide consulting services for a wide range of business applications You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis implementation training and support Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an setting where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences Responsibilities o Lead end-to-end ITSM transformation engagements - assessment design implementation continuous improvement o Develop ITSM roadmaps aligned with digital strategy and business goals o Manage mentor a high-performing team of consultants and analysts o Lead workshops presentations change management initiatives o Collaborate with PwC cross-functional teams to deliver end-to-end client solutions o Ensure compliance with methodologies risk policies quality standards o Stay ahead with ITSM trends emerging technologies Mandatory skill sets o Hands-on experience with ITSM tools and their deployment optimization o Knowledge of Agile DevOps cloud service models automation in IT service delivery o Excellent communication stakeholder management skills o Experience in large GCC centers and or Big Four consulting firms preferred Preferred skill sets Advise C-suite senior stakeholders on ITSM best practices governance value realization o Drive adoption of ITIL v4 integrated with Agile DevOps cloud operating models o Oversee deployment optimization of ITSM tools like ServiceNow BMC Remedy others Years of experience required o 7 years in ITSM digital transformation or consulting roles with managerial experience Education Qualification o Bachelor s Master s in IT Computer Science Business Administration or related field o Strong expertise in ITIL v4 Managing Professional or Strategic Leader certification preferred Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Engineering Master of Business Administration Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills IT Service Management ITSM Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Coaching and Feedback Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Intellectual Curiosity Learning Agility Optimism Performance Assessment 21 more Desired Languages If blank desired languages not specified Travel Requirements Available for Work Visa Sponsorship Government Clearance Required Job Posting End Date