- End to end understanding of the delivery model (including Payments, Receivables, Channels and specific reference to technology integration like ERP, API; E Collect, Reconciliation modules)

- Adhere to implementation life cycle with a client centric approach (First Time Right, TAT and VoC)

- Digitization of process (on boarding, documentation, work flow)

- Responsible for revenue realization (monetization), plugging revenue leakages & depletion

- Manage vendor resources for implementation or documentation tasks

- Project Management, Relationship Management

- Establish contact with clients for customized mandate implementation

- Manage customer expectations in the implementation life cycle

- Track mandates for closure ensuring that key process milestones are diarized & maintained for future reference

- Keep updated about customer/industry news, events & requirements.

- Should know background and requirements of customer (for customized mandates)





- Aware of pain points/ challenges for having a dialogue internally to resolve issues

- Follow all SOP and ORM measures for nil write off, losses, setup issues etc

- Efficiency and cost save initiatives to improve implementation process for customer experience (product, process, platform)

- Internal Regulatory Adherence

- Responsible to lead a team of vendor resources and empower them to deliver on given tasks

- Resolve escalations and manage developing situations with solution driven attitude

- Understand the estimated revenue & thru put data for mandates. Closely monitor the revenue realization & thru put ramp up information for each mandate for a defined period.

- Ensure nil revenue leakage by re-designing processes (plug depletion, billing cycle consistency and initial charge recovery tracking)

- Assisting RM/PSMs with the necessary information required by them for business enhancement

📌 Implementation Manager (Bengaluru)
🏢 Yes Bank
📍 Bengaluru