About the role

Implementation is the entry point into the Customer Success organisation. Before an account reaches its CS motion, it passes through you. How well that journey goes determines the trajectory of everything that follows: how quickly the customer activates, how completely they are configured, and how strong a foundation CS inherits to drive long-term adoption and growth.

As an Implementation Manager, you will own the onboarding journey for a portfolio of customers from kickoff through successful activation. You'll work closely with customers, Sales, Customer Success, Product, and Operations to ensure every implementation is delivered with both speed and quality.

This is a hands-on, customer-facing role for someone who enjoys solving operational challenges, driving cross-functional execution, and creating exceptional onboarding experiences. You'll also play an important role in improving our implementation function by identifying patterns, refining processes, and sharing insights that help us scale. What you'll do

Own customer implementations end-to-end, from kickoff through successful activation.

Manage onboarding activities including integrations, spend category setup, card issuance, admin configuration, and finance team enablement.

Act as the primary point of contact during implementation, ensuring customers stay on track and blockers are resolved quickly.

Partner with Sales to ensure a smooth handover and with Customer Success to transition customers successfully after implementation.

Collaborate with Product, Engineering,



and Operations to resolve implementation challenges and improve customer outcomes.

Track onboarding metrics such as activation rates, implementation timelines, and integration completion to identify improvement opportunities.

Contribute to playbooks, SOPs, and onboarding best practices that improve consistency and scalability.

Share structured, recurring customer insights with Product and Operations to drive continuous improvements. What we are looking for

2-5 years of experience in Implementation, Customer Onboarding, Technical Customer Success, preferably in SaaS, fintech, or payments.

Proven experience managing customer implementations from kickoff through activation.

Strong project management and stakeholder management skills, with the ability to manage multiple implementations simultaneously.

Data-driven mindset with experience using onboarding metrics to improve customer outcomes.

Strong operational thinking and a continuous improvement mindset.

Confident communicator, comfortable working with finance teams and cross-functional stakeholders.

Experience with ERP, accounting, or financial system integrations is a plus.

Ability to thrive in a fast-paced startup environment and deliver a high-quality customer experience. What's in it for you

Contribute to building the Middle East’s most beloved fintech brand from the ground up

Benefit from a role with significant ownership and accountability

Thrive in a adaptable hybrid culture with ample work-life balance

Participate in exciting offsite events

Competitive salary and equity

Enjoy additional perks like travel allowances, gym memberships, and more

📌 Implementation Manager (Bengaluru)
🏢 Alaan
📍 Bengaluru