ROLE DEFINITION The HR will be responsible for recruiting, screening, interviewing, and placing workers. He/She must also handle employee relations, appraisal, perks, and skill training. He/She should also plan, direct and coordinate the administrative functions of an organization and enhance employee engagement.

RESPONSIBILITY DELIVERABLES

- RECRUITMENT, ONBOARDING AND EXIT PROCESS

- EMPLOYEE MANAGEMENT

- TRAINING & PRE IMPLEMENTATION

- CLIENT FEEDBACK

TASKS & ACTIVITIES

1. RECRUITMENT, ONBOARDING AND EXIT PROCESS

RECRUITMENT

- Creation of a Role Clarity Sheet and ensuring that the individual who is assigned the role is fully aware of the roles and target

- Planning and foreseeing the hiring procedures

- Selection of best-fit candidates with the support of the Department head

- Necessary background verification of selected candidates.

- Offer Letter creation and transfer

- Follow up till a smooth transition within the team

- Handling related software like HRMS, & Hiring platforms.

ONBOARDING

- Briefing on AATMIA 3 CIRCLES STRATEGY & with the help of the respective TL get their PRE Plan framed.

- Introducing relevant Zoho Tools

- Culture Charter briefing

- Set action plan for Competency Development

EXIT PROCESS

- Get the exit questionnaire filled out by the employee

- Transfer of Company property and Data

- Ensure a smooth exit

2. EMPLOYEE MANAGEMENT

- Maintenance of quality performance

- Regular record keeping, performance reviews, and constant evaluations

- Creation of employee benefit management ideas and skill development

- Effective conflict resolution with the neutral demeanor





- Ensure smooth running of grievance procedures.

- Stay aware of state and federal regulations and their effect on the company

- Creation of company policies and procedures and their enforcement

- Understanding the vision and core of the company and making sure the team abides by it.

- Employer branding and making sure the employees follow a niche work culture.

- Ensuring Employee retention

- 3. TRAINING

- Through a competency development plan arrange training for employees

- Based on quality evaluation and CDP give relevant feedback to the employees

CLIENT FEEDBACK

- Conduct outbound calls to clients in order to gather feedback and assess their satisfaction levels, adhering to the designated feedback collection process for each package offered.

- Analyze client satisfaction ratings and take appropriate actions based on the feedback received. If a client rates their experience below 4, promptly notify the Team Leader (TL) and provide them with a detailed report.

- Collaborate with the relevant team member and their TL to develop a strategic action plan for resolving any identified issues. Assign appropriate tasks to address the concerns raised by clients.

- Facilitate effective communication between team members and their respective TLs to ensure swift implementation of the action plan and resolution of client issues.

- Maintain accurate records of client feedback, actions taken, and progress made in resolving issues for future reference and analysis.

MEASUREMENT METRICS

- No. of effective hires

- No. of interactions

- No. of successful PRE implemented.

- Effectiveness of quality enforcement.

📌 Human Resources Executive (Chennai)
🏢 Aatmia Digital Marketing And Security
📍 Chennai