- Understands the importance of accuracy and has high attention to detail.
- Driven, highly organized, can identify and focus on priorities and deliver to deadline.
- Resilient, can work under pressure, doesn t show frustration, and lose composure when facing resistance.
- Customer focused, passionate about meeting the requirements of internal and external stakeholders.
- Strong interpersonal skills can build effective relationships with internal and external stakeholders at all levels.
- Confident, diplomatic, and tactful.
- Proactive, works effectively on own initiative and requires little guidance.
- Demonstrates high levels of confidentiality.
- Able to work with high levels of autonomy and as part of a team.
Responsibilities - Should have handled the employee life cycle management (Hire to Retire).
- Managing a variety of HR processes in accordance with regional policies and procedural guidelines (UK/Middle East/North America/Asia Pacific).
- Demonstrate good proficiency in HR processes and standard operating procedures.
- Managing & Coordinating queries on Case management tool.
- Producing standard correspondence to employees & external parties.
- Liaising with employees, line managers and other HR colleagues.
- Working closely with the HR Community and COE s.
- Proactively contributing to improvements within the department.
- Supporting the People s Hub team with ad-hoc projects.
- Audit/Quality Check team members cases.
- Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
- Process complex cases/transactions and be back up for the team.
- Any other duties as requested by the HR Team Leader.
Requirements - Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
- Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
- Good IT skills, particularly MS Word, Excel, Outlook.
- Fluent English - excellent verbal and written communication skills.
- Strong administrative ability, managing a complex and diverse workload.
- Potential to develop as the team grows.
- Previous experience in a front facing customer service role and/or project experience is desirable.
- Should be flexible to work in multiple shifts.
- Graduate or Postgraduate with minimum 2 - 5 years of experience in HR shared services or similar environment.