Job DescriptionPREFERRED QUALIFICATIONS

NEducation

nNo highschool diploma/No G.E.D. equivalent

NRelated Work Experience

NNo related work experience is required

NSupervisory Experience

NNo supervisory experienceis required

NCRITICAL TASKS

nSafety and Security

N

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- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
N
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
N
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
N
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
N
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
N
- Complete appropriate safety training and certifications to perform work tasks.
N
- Follow property specific procedures for handling emergency situations (e.G., evacuations, medical emergencies, natural disasters).
N
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
N
- Maintain awareness of undesirable persons on property premises.
N

nPolicies and Procedures

N

n
- Protect the privacy and security of guests and coworkers.
N
- Follow company and department policies and procedures.
N
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
N
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
N
- Maintain confidentiality of proprietary materials and information.
N
- Perform other reasonable job duties as requested by Supervisors.
N

nGuest Relations

N

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- Address guests' service needs in a professional, positive, and timely manner.
N
- Welcome and acknowledgeeach and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
N
- Anticipate guests' service needs,



including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
N
- Thank guests with genuine appreciation and provide a fond farewell.
N
- Assist other employees to ensure proper coverage and prompt guest service.
N
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.G., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
N

nCommunication

n

N
- Speak to guests and co-workers using explicit, appropriate and professional language.
N
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
N

nWorking with Others

N

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- Support all co-workers and treat them with dignity and respect.
N

nQuality Assurance/Quality Improvement

N

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- Comply with quality assurance expectations and standards.
N

nPhysical Tasks

n

N
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
N
- Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.
N
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
N
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
N
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
N
- Move at a speed that isrequired to respond to work situations (e.G., run, walk, jog).
N
- Visually inspect tools,equipment, or machines (e.G., to identify defects)
N
- Move through narrow, confined, or elevated spaces.
N
- Move over sloping, uneven, or slippery surfaces and steps.
N
- Move up and down stairsand/or service ramps.
N
- Continual use of manualdexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
N





nHousekeeping Protocol

N

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- Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
N
- Identify and report preventative or other maintenance issues in public areas or guest rooms.
N
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
N
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
N
- Transport cart to assigned area and position securely, following procedures for cart positioning.
N
- Return cart to designated area at the end of shift.
N
- Fill cart with supplies(e.G., chemicals, rags, linens, amenities) as needed.
N
- Report room status (e.G., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
N

nGuest Rooms, Villas, and Suites

N

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- Enter guest roomsfollowing procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
N
- Report missing hotel/resort property and damages to room to manager/supervisor.
N
- Limit access to guest rooms while cleaning by following departmental procedures.
N
- Replace guest amenitiesand supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
N
- Replace dirty linens (e.G., sheets, pillow cases) and terry (e.G., towels, bathrobes) with clean items, following correct bed making and folding standards.
N
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
N
- Remove trash, dirty linen, and room service items from room and balcony/patio.
N
- Check that all appliances are present in the room and in working order (e.G., hair dryer, television and remote, DVD player, microwave).
N
- Straighten desk items, furniture, and appliances and restore to original positions.
N
- Dust, polish, and remove marks from walls and furnishings (e.G., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
N
- Vacuum carpets and performs floor care duties (e.G., in guest rooms and hallway).
N

📌 Housekeeper (Alibag)
🏢 The St. Regis Mumbai
📍 Alibag