- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock level
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Works with Superior and Human Resources on manpower planning and management needs
- Number of employees supervised -
Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor
- Key Metrics -
Cleanliness of Room and Public Area
Rate of Guest Room turnover
Qualifications and requirements
- High School or Diploma in Hotel Administration, Hotel Management or equivalent.
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Maintain a current and thorough knowledge of all housekeeping systems
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of keys
- Management of all incoming and outgoing calls
- Solve employee grievances
- Perform Room allocations
- Perform Room inspections
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Management of lost property for the hotel
- Ensure you have complete knowledge of room types, layouts and facilities
- Manage storage areas
- Maintain adequate stock level
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Works with Superior and Human Resources on manpower planning and management needs
- Number of employees supervised -
Direct - Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor
- Key Metrics -
Cleanliness of Room and Public Area
Rate of Guest Room turnover
Qualifications and requirements
- High School or Diploma in Hotel Administration, Hotel Management or equivalent.
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- Type and level of experience required may vary slightly based on size and complexity of operation