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About the role:

The key role responsibilities are as follows:

- Takes end to end Ownership of ‘Application Support for Production Systems’ Issues resolution, system deployments, monitoring and associated compliance/certification testing, in consonance to mandated process/specifications requirements.
- Responsible for providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring. [Resolve L1, and act as a support for L2 issues]
- Responsible for execution of various compliances testing and financial systems certifications
- Responsible for Deploying applications on client system or production environment
- Responsible for Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level including installing and upgrading applications, and configuring systems and applications
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Product Engineering and/or Systems Engineering, or to higher level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios
- Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually
- Monitor and track production systems, anticipate and address potential issues before they become issues; also, be monitoring network performance and validating production systems logs proactively
- Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner,



while ensuring service level requisites (SLAs) are met or exceeded on the better side
- Leverage problem solving skills periodically assess improvement opportunities in the workflows, and then work together in a small group to craft a pitch to present the idea to the decision makers, for accelerating continual improvements across functions

Application & Systems Analyst

- Ensure that communications to key stakeholders are provided in a concise and timely manner
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time

General Requirements

- B.Sc. – Computer Science, Information Technology or similar (BE/B-Tech. candidates may also be considered)
- Additional relevant certifications in Java or similar, IT support, systems/networks,

preferred

- Typical relevant experience of 1 to 3 years is required and male candidates preferred
- Good understanding of Databases like MYSQL, SQL, and J2EE application servers like

Apache Tomcat; and working knowledge of basic network configuration

- Good organizational skills and a keen attention to detail
- Understanding of Deployment/configuration management
- Understanding of DevOps and Release process compliance management
- Understanding of network and systems management
- Understanding of Lean/Agile practices and well-known modelling languages such as

UML

- Able to effectively influence and develop robust relationships with key stakeholders;
- Strong Interpersonal skills
- Strong MS – Office skills
- Natural aptitude for trouble shooting & problem solving
- Must be able to demonstrate a customer first approach to support
- Should be flexible to work in rotational shifts, as per the business requirements

Technical Competencies

- Linux - required
- Database (mySQL/ SQL/ Oracle) - required
- Tomcat – required
- Shell Scripting - required
- Basic Networking - required
- System Monitoring - required
- DevOps – highly desirable
- Lean-IT - desirable

📌 Hiring for leading companies / Application support (Mumbai)
🏢 Acura Solution
📍 Mumbai