- Dear Jobseeker, Explore your career options at IntouchCX. Join us and be a part of an amazing work culture committed to your growth and satisfaction. We'd Love to meet you! We are currently looking for Customer Support Executive & Sr.

Customer Support

Executive - International Non-Voice Process. A growth oriented Career awaits you at IntouchCX

- Roles and Responsibilities:-
- Responsible for providing excellent customer service.
- Solving questions and complaints related to order status, Inventory, Billing related queries, through web chat.
- Contacts can be from customers or shoppers.
- Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries
- Responsible for receiving high volume of incoming chat conversations and responding to inquiries in a manner that meets quality and performance standards




- Respond to customer complaints in a skilled manner, attempt to resolve complaints successfully in accordance with established guidelines
- Ensure policies and procedures are followed
- Preferred candidate profile:-
- Excellent communication skills
- Fresher and Experienced (min. 6 months) are eligible
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators
- Perform other duties as assigned
- Flexible to work for rotational, night shifts & graveyard shifts
- Perks and benefits:-
- Performance based incentives
- Outstanding rewards and recognition program
- PF and ESI
- 5 days working 2 days rotational week offs
- Note: 100% Work from Office

📌 Hiring For International Non Voice (Bengaluru)
🏢 IntouchCX
📍 Bengaluru