– IT Customer Care / Service Desk Support

- Provided first-level IT support by handling incidents and service requests through phone, email, chat, and remote support.

- Logged, categorized, prioritized, and tracked tickets using ITSM tools while ensuring SLA compliance.

- Performed initial troubleshooting for hardware, software, Microsoft 365, VPN, network, and user account issues.

- Escalated complex or unresolved incidents to appropriate support teams within defined SLA timelines.

- Managed Active Directory user accounts, password resets, account unlocks, and access provisioning requests.

- Monitored ticket queues, followed up with users, and ensured timely ticket resolution and closure.

- Maintained accurate documentation of incidents, troubleshooting steps, and resolutions in the ticketing system.

- Delivered excellent customer service by providing timely updates and ensuring high customer satisfaction.

Pay: ₹20,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Helpdesk Engineer (Mumbai)
🏢 Progressive Infotech
📍 Mumbai