Head – Technical & Product Support (CPaaS)

Location: Noida (Work From Office)

Experience: 8+ years in Technical/Product Support, including 3+ years in leadership

Employment: Full-time, Permanent | Leadership Role

Compensation: Best in Industry – No bar for the right candidate

Joining: Immediate joiners preferred

Email: [email protected]

About the Role

We are looking for a senior support leader to build and manage Zapim’s Technical & Product Support function from the ground up. The role will own client onboarding, technical support, SLAs, escalations, product feedback, and team building.

Must-Have

Robust experience in SaaS, CPaaS, Telecom, or Messaging platforms

Hands-on knowledge of WhatsApp Business API / WABA

Working knowledge of SMS/DLT

Experience with APIs, logs, webhooks, and technical troubleshooting

Experience managing support teams, SLAs, and ticketing systems

Excellent communication and problem-solving skills

Strong Advantage: CPaaS/A2P messaging, RCS, Voice/AI, and 0-to-1 support function building experience.

Hiring Process: Screening → Functional Round → Founder Round

📌 Head Technical & Product Support (CPaaS) (Noida)
🏢 Zapim
📍 Noida