Job DescriptionHead – Projects Quality, Business Excellence & Innovation

NFunction

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- Projects / Business Excellence
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nReporting To

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- MD / CEO / Executive Director
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nLocation

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- Mumbai
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nRole Purpose

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- Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
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- Drive excellence from design, approvals, construction, handover, and post-possession.
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- Improve project quality, delivery predictability, and customer satisfaction.
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- Promote innovation in construction methodologies, materials, and technology.
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- Enhance brand differentiation through superior quality and operational excellence.
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nKey Responsibilities

N1. Project Quality Management

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- Establish qualitystandards for design, engineering, and construction.
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- Review design coordination among Architectural, Structural, and MEP consultants.
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- Standardize material specifications and quality benchmarks.
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- Monitor execution quality across civil, finishing, MEP, and external development works.
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- Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).
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- Conduct periodic quality inspections and site audits.
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- Ensure timely closure of Non-Conformance Reports (NCRs).
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- Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
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- Drive continuous quality improvement across all ongoing projects.
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n2. Standardization& Process Excellence

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- Develop and implement Project Execution SOPs.
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- Establish standardized construction quality checklists.
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- Implement snag management and quality tracking systems.
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- Standardize consultant coordination protocols.
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- Define uniform handoverand possession standards.
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- Develop standard BOQs, specifications, and material standards.
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- Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
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- Drive process standardization across all project sites.
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n3. Customer-Centric Quality

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- Strengthen Voice of Customer (VOC) across the customer lifecycle.
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- Monitor quality from booking through possession and Defect Liability Period (DLP).
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- Analyze customer complaints and identify recurring quality issues.
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- Reduce the gap between sample flat quality and delivered product.
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- Improve customer handover experience.
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- Ensure timely resolution of post-possession defects.
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- Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
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n4. Innovation & Technology

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- Identify and implement modern construction technologies.
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- Evaluate Aluform, Precast, Prefabrication, Drywall Systems, and Modular Construction.
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- Introduce sustainable materials and green building practices.
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- Drive adoption of cost-effective and durable construction solutions.
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- Implement BIM and digital project monitoring tools.
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- Introduce quality inspection and snag management applications.
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- Promote PropTech solutions across projects.
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- Balance cost, speed, and quality through innovation.
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n5. Governance & Compliance

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- Ensure compliancewith RERA commitments and approved specifications.
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- Monitor adherence to local authority regulations.
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- Ensure compliance with contractual quality commitments.
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- Support Legal and Customer Care teams in quality-related disputes.
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- Identify quality risks during project planning and feasibility.
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- Strengthen governance through regular compliance audits.
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n6. Capability Building & Leadership

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- Train engineers, project teams, and contractors on quality standards.
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- Promote best construction and finishing practices.
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- Build customer-focused project delivery culture.
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- Mentor Project Heads and QA/QC teams.
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- Conduct quality awareness and technical training programs.
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- Foster a culture of quality ownership and continuous improvement.
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nKey Success Metrics (KPIs)

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- Reduction in customer complaints per unit.
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- Reduction in project rework costs.
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- Reduction in snag countduring handover.
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- Reduction in water leakage and seepage complaints.
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- Improvement in First-Time-Right handovers.
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- Improvement in project quality audit scores.
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- Improvement in CustomerSatisfaction (CSAT).
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- Improvement in Net Promoter Score (NPS).
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- Increased adoption of innovative construction technologies.
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- Reduction in execution deviations from approved specifications.
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- Higher compliance with quality standards and SOPs.
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- Timely closure of NCRs and quality observations.
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nIdeal Candidate Profile

NEducation

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- B.E. Civil Engineering or Bachelor of Architecture.
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- MBA / M.Tech preferred.
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nExperience

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- 18–25 years in Real Estate Development or Construction.
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- Experience in large residential, commercial, or mixed-use developments.
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- Solid exposure to project execution and construction quality.
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- Experience in QA/QC systems and finishing quality.
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- Expertise in customer handover and possession management.
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- Experience managing multiple consultants and large project portfolios.
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nCritical Competencies

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- Strong knowledge of construction quality management.
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- Expertise in project execution and finishing excellence.
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- Practical understandingof on-site construction challenges.
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- Strong analytical and problem-solving skills.
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- Ability to influence Project Heads, Consultants, and Contractors.
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- Leadership and stakeholder management capabilities.
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- Customer-centric approach to project delivery.
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- Process improvement andoperational excellence mindset.
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- Strong governance and compliance orientation.
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- Strategic thinking withexecution focus.
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- High attention to detail and finishing quality.
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- Ability to drive innovation and digital transformation in construction.
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- Excellent communication, negotiation, and decision-making skills.
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📌 Head Of Quality Control (Alibag)
🏢 Ajmera Realty u0026 Infra India
📍 Alibag