Hiring: CRM Head Location: Gurugram

Industry: Real Estate (Developer Firm) We are looking for an experienced and agile CRM Head to lead our Customer Relationship Management function. The ideal candidate should have a strong background in the real estate developer industry with excellent leadership, customer relationship, and process management skills.

Experience 7–10 years of relevant experience in CRM.

Mandatory experience with a Real Estate Developer Firm.

Key Responsibilities Lead and manage the CRM team to deliver an exceptional customer experience.

Oversee the complete customer journey from booking to possession.

Handle customer queries, escalations, and grievance resolution.

Coordinate with Sales, Finance, Legal, Projects, and Registration teams for seamless operations.

Ensure timely documentation, agreement execution, payment follow-ups,



and possession processes.

Develop and implement CRM policies, SOPs, and customer engagement strategies.

Monitor customer satisfaction and drive continuous process improvements.

Prepare MIS reports, dashboards, and performance analysis.

Train, mentor, and lead the CRM team to achieve operational excellence.

Ensure compliance with company policies and regulatory requirements. Qualification Bachelor’s degree in any discipline (MBA preferred).

Compensation Attractive salary with a good hike based on experience and current CTC.

- Excellent career growth opportunities in a leading real estate developer.

Email: [email protected]

Contact : (phone hidden)

📌 Head of Customer Relationship Management (Gurugram)
🏢 Neworld Developers
📍 Gurugram