FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets.

The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities.

This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Note: This role is only open to candidates who are willing to fully relocate to Nigeria or candidates who are willing to stay atleast 2 weeks in Nigeria every month Job Responsibilities End-to-End Ownership

Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics

Own outcomes, not activities or excuses

Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance

Strategy & System Design





Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change.

Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)

Data-Led Decision Making

Use data to drive decisions

Partner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with transparent accountability

Team & Bench Strength

Build a high-calibre leadership bench within Collections

Upgrade talent decisively where required

Develop leaders, not just agents

Create a culture of accountability, ownership, and continuous improvement

Cross-Functional Leadership

Actively influence Product, Risk, Tech, and CX — do not wait for alignment

Challenge constructively where design or policy decisions harm recoveries

Be a respected, firm voice at senior leadership and ExCo forums

Customer & Brand Balance

Improve collections outcomes without damaging long-term customer value

Reduce escalations through system fixes, not firefighting

Balance firmness with fairness through smarter design, not leniency





Time-Bound Success ExpectationsFirst 90 Days (Stabilise & Diagnose)

Take full ownership of collections performance and escalations

Establish clear visibility on cash, arrears, roll-rates, and recovery drivers

Identify and begin fixing the highest-impact structural blockers

Deliver a credible, data-backed transformation roadmap with priorities and owners

Reset accountability standards and leadership expectations within the team

First 6 Months (Deliver Step-Change)

Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratios

Implement segmentation-driven treatment strategies at scale

Reduce escalations and repeat failure points through system and process redesign

Strengthen leadership bench with clear successors and upgraded capability

Minimum of first degree in any related field of study. Minimum of 8 years proven experience in Collections with good leadership experience.

Senior leadership experience in collections within lending, fintech, or credit-led businesses

Proven track record of turning around or materially improving collections performance

Experience operating in data-rich, fast-moving environments

This role is open only to applicants willing to spend at least one week per month in Nigeria.

25 days paid vacation, Sick & Public Holidays to B2B contractors.

Remote (timezone must have significant overlap with CET).

Training & Development budget.

Paid company business trips.

Relocation allowance Recruitment Process A screening interview with one of the members of the Talent Acquisition team.

Technical interview with Global Head of Operations Business Case Study Final Interview with Chief Credit Officer

📌 Head of Collections - Strategy & Analytics (Mumbai)
🏢 FairMoney
📍 Mumbai