Role & responsibilities

- Ensures proper handover and operational continuity across all dispatch schedules, billing batches, and courier dispatches.

- Organizes and coordinates all resources within the financial dispatch room, scanning bays, and mailroom hubs.

- Checks all outgoing medical bills, insurance claim files, physical invoices, and trade documents to ensure strict quality standards.

- Conducts team briefings to communicate dispatch targets, corporate delivery timelines, and compliance updates.

- Supervises and ensures timely dispatch, correct delivery address verification, claim document checklist adherence, and proper security-sealing of financial packages.

- Ensures financial packages prepared for Third-Party Administrators (TPAs), government schemes, and corporate clients follow all statutory guidelines and submission rules.

- Overcomes and resolves all corporate client, TPA agent,



or external vendor complaints related to missing invoices or delayed documentation promptly.

- Keeps senior leadership informed about emerging delivery network bottlenecks, proof-of-delivery (POD) delays, or courier risks, and provides proactive solutions.

- Ensures proper sorting of high-value corporate invoices, confidential executive bills, and urgent regulatory compliance filings.

- Maintains various statutory records, outward courier registers, tracking acknowledgment receipts, and operational turnaround time (TAT) logs.

- Coordinates with all concerned departments (Inpatient/Outpatient Billing, Medical Records, Insurance/TPA Desk, and Finance) to achieve total internal and external customer satisfaction.

- Performs any other duties and strategic projects assigned by the reporting manager.

📌 Head Dispatch- Accounts & Finance (Noida)
🏢 Medanta
📍 Noida