Coverage: Eyes-in-glass rotation — WD watch / WE duty / Secondary (3-week cycle); all Isilon-trained
Core Skills & Competencies
- Quadrazene Platform Operations: Ticket creation, alert acknowledgement and enrichment, HITL queue management, and SLA clock management within the Quadrazene platform
- Monitoring & Alerting: Prometheus / Alertmanager alert triage, Grafana dashboard operations, SNMP trap handling, Ambari health checks
- Isilon / OneFS Basics: Health monitoring, storage capacity tracking, basic node/drive health ops — all three L1s cross-trained on Isilon
- Hadoop First-Response: L1 Hadoop platform troubleshooting, Hive/Spark/HBase job failure first triage, YARN queue and job status assessment
- Incident & Shift Management: First-response SLA clock discipline, structured shift reporting, handoff documentation, escalation runbooks
- Databricks Competency: Familiarity with Databricks workspace operations — job monitoring, cluster health checks, alerting integrations, and basic triage of Databricks Spark job failures before escalating to the SME
Responsibilities
- Eyes-in-glass during assigned WD (weekdays, 11 AM–9 PM CT) and WE (Sat–Sun, full day) weeks
- First-line alert acknowledgement and initial triage via Quadrazene
- Quadrazene ticket creation, enrichment with telemetry context, and SLA clock tracking
- Escalation to Offshore SME within defined SLA windows (Sev1 within 15 min)
- Secondary week: ticket queue management, runbook operations, documentation, training
- Shift handoff notes and platform health digest for incoming watch
- Backup escalation coverage when the primary watch L1 needs support
📌 Hadoop Operations(8+ years of exp) (India)
🏢 Tachyon Technologies
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.