Key Responsibilities Welcome members guests and visitors with warmth and professionalism Handle member queries bookings and requests promptly sports rooms F B events etc Provide concierge services reservations directions local recommendations and assistance Coordinate with internal departments Sports Banquets F B Housekeeping Gym for smooth service delivery Maintain records of member check-ins bookings and guest entries as per club policies Assist with club communications calls WhatsApp emails and walk-in inquiries Ensure front desk area is presentable organized and aligned with club standards Address and resolve complaints or escalate to the Duty Manager when required Skills Talent Required Solid communication skills English Hindi and preferably Marathi Pleasant personality with a member-first approach Ability to multitask and handle pressure during peak hours Computer proficiency MS Office booking systems emails Professional grooming and etiquette Problem-solving skills with a proactive attitude Qualification Experience Graduate in Hospitality Hotel Management or equivalent Experience Fresher OR 1-2 years of experience in front desk concierge or hospitality roles Job Type Full-time Work Location In person Speak with the employer 91 (phone hidden)