Company Description GKE Hospitality is a growing hospitality group with a strong presence across Punjab, operating multiple restaurants and diverse food and beverage concepts. Built on a foundation of quality, innovation, and guest-centric service, the group has become a trusted name in the regional hospitality industry. With a team of over 200 skilled professionals, GKE Hospitality combines culinary talent, operational expertise, and service excellence to deliver memorable dining experiences.

Its portfolio includes casual and premium restaurant formats that emphasize contemporary tastes, consistent food quality, hygiene, and warm hospitality. The company is committed to nurturing talent, embracing innovation, and achieving sustainable growth and excellence across the hospitality sector in Punjab.

Role Description The Guest Relations Executive is a full-time, on-site role based in the Mohali district. This position is responsible for welcoming guests, managing reservations and seating, and ensuring a smooth check-in and check-out experience across the restaurant operations. The role includes responding to guest inquiries, handling feedback or complaints professionally, and coordinating with service and kitchen teams to uphold service standards.

The Guest Relations





Executive supports basic receptionist duties such as answering calls, maintaining guest records, and assisting with billing or special requests. The role may also involve promoting ongoing offers, supporting sales initiatives, and contributing to a warm, productive, and guest-focused environment.

Qualifications

Strong Guest Relations and Customer Service skills to ensure positive and memorable guest experiences.

Effective Communication abilities, including clear verbal interaction and professional etiquette with guests and team members.

Experience in Sales and upselling, with the capacity to promote restaurant offerings and drive guest engagement.

Proficiency in Receptionist Duties, such as handling calls, managing reservations, and maintaining accurate guest records.

Previous experience in hospitality or restaurant operations is preferred.

Ability to work flexible hours, including weekends and holidays, as required by restaurant operations.

Strong organizational skills, attention to detail, and a calm, solution-oriented approach in busy environments.

Basic computer literacy and familiarity with reservation or POS systems are an advantage.

Diploma or degree in hospitality management or a related field is beneficial but not mandatory.

📌 Guest Relations Executive (India)
🏢 GKE Hospitality
📍 India