Position Summary The Guest Relations Executive is responsible for delivering personalized guest experiences through warm welcomes, proactive assistance, and prompt resolution of guest needs. The role acts as the hotel’s ambassador, ensuring high levels of guest satisfaction throughout the guest journey.

Key Responsibilities

Guest Engagement & Service Excellence

Welcome guests on arrival and assist with check-in, escorting, and room orientation.

Maintain a visible lobby presence and proactively assist guests.

Identify VIP, VVIP, and repeat guests and ensure personalized attention

Handle guest queries, requests, and complaints professionally

Check-in / Check-out Support

Coordinate with Front Desk for smooth arrivals and departures

Verify and action guest preferences, upgrades, early check-ins, and late check-outs.

Support speedy check-outs for VIP and special-service guests

Coordination & Communication

Liaise with Housekeeping, F&B;, Concierge, Engineering, and other departments





Update PMS notes with guest preferences and feedback

Follow up on guest issues until resolution

Guest Feedback & Lobby Management

Collect and document guest feedback and service recovery actions

Maintain lobby ambiance, cleanliness, and presentation standards

Assist with group arrivals, events, and delegations

Administration & Reporting

Prepare daily reports on VIP movements, complaints, and special requests

Coordinate guest amenities, welcome cards, and letters

Support training and grooming standards for lobby teams Requirements

Qualifications & Experience

Diploma or Degree in Hotel Management or Hospitality

3-5 years of experience in Front Office or Guest Relations

Solid communication skills with excellent command of English

Familiarity with PMS systems such as Opera, IDS, or cloud-based platforms

📌 Guest Relation Executive (Karnataka)
🏢 KAWEN MANPOWER
📍 Karnataka