- Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
- Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
- Issue visitor badges/temporary card/service badge/recent joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
- Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
- Ensure Accenture specific processes/manuals is followed.
- Visitor admission is properly authorized.
- Assisting with special needs for visitors with disabilities.
- Ensuring basic cleanliness of lobby, lifts and public area.
- Ensure the laptop details are scanned and check for Govt. IDs.
- Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Ensure Client safety and security protocols are followed.
- Daily reconciliation & shredding of daily badges.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Assisting and supporting in the Bay/Focus Connects.
- Completion of POY survey among employees.
- Completion of daily floor walkarounds.
- Coordinate with the DM/DE to close the observations found during walkarounds.
- Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same.
- Observing and ensuring COVID protocols being followed by all at the workplace.
- Escalating process violations by employees as per the escalation matrix.
- Operate the front office computer system to assist front office attendants if necessary.
- Ensure training of front office /CX staff as per relevant training calendars.