- Work with merchants and their agents to identify pain points while providing valuable feedback to the product and tech team.
- Collaborate with internal teams and risk reducing rejection rates and drop-offs.
- Get a higher share of the merchants business and customers by building relationships.
- Make quarterly business plans with merchants and present forecasting reports of possible outcomes.
- Collaborate with cross-functional teams to develop and implement effective sales plans and marketing strategies.
- Execute a strategic sales plan that expands our customer base and achieve revenue targets.
- Conducting market research to identify new business opportunities.
- Onboarding new merchants monthly to increase market share while maintaining relationships with existing clients.
- Solidifying, and maintaining productive relationships with key stakeholders.
- Possess a strong understanding of our products,
our competition in the industry and positioning.
- Follow the latest industry developments and stay up to date on corporate competitors.
Preference and Experience :
- Personified professional and Proficient in communication.
- Capable of managing the merchant grievances, queries and issues.
- Ability to initiate and maintain solid relationships with relevant industry partners.
- Strong code of ethics and sound business judgment are required.
- Ability to work independently and deal effectively with complex, changing, and ambiguous environments.
- Will need to travel to merchant locations.
- Flexible to be responsive over the weekends.
- Strong command over data fetching and analysis.
- Preferred experience as Key Account Manager in ED Tech / Payment Gateway companies.