Role

GM - OSS & Tools (Transport NMS/EMS)

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

Seeking a visionary and technical leader for the role ofGeneral Manager (GM) - Infrastructure Operations. This internal leadership position oversees our end-to-end data center operations, hybrid cloud architecture, and open-source data platforms.

You will bridge strategic engineering with 24/7 operational excellence to scale enterprise infrastructure across different SNOC Applications while ensuring strict adherence to global compliance, data privacy, and telecom quality standards.

Key Result

Areas/Accountabilities

- ​Infrastructure & Domain Leadership:Direct enterprise data center operations across network, compute, and multi-tier storage architectures servicing business-critical application domains.
- Enterprise Service Solution & Operations:Manage the physical infrastructure and platform layers backing Order Service Management (OSM) and platforms.
- Network Integration (Ni7):Govern infrastructure support for highly integrated Network Integrator (Ni7) architectures, focusing on complex connectivity, routing, and automated network mapping.
- Platform handling:Oversee containerized environments utilizing Red Hat OpenShift Container Platform (RHOCP) and Container Storage Interfaces (CSI).
- Multi-Cluster Management:Govern multi-cluster deployments, application lifecycles, and seamless workload migrations across environments.
- Governance,



Risk & Compliance (GRC):Lead infrastructure compliance audits and maintain certifications forISO/IEC 20000(IT Service Management),ISO/IEC 27001(Information Security), andTL 9000(Telecom Quality Management Systems).
- Enforce robust network access controls, identity management, and automated zero-trust security policies. Safeguard Personally Identifiable Information (PII) and Sensitive Personal Information (SPI) across all storage, compute, and cloud layers.
- Database & Backup Governance:Ensure high availability, replication, and robust recovery frameworks for enterprise relational databases and object storage.
- Observability:Architect end-to-end monitoring, proactive alerting, and rapid incident response systems to prevent infrastructure degradation and isolate network faults.

Core Competencies,

Knowledge, Experience

- Enterprise Domains:Oracle OSM, and Network Integrator (Ni7) environments.
- Containerisation & Management:Red Hat OpenShift Container Platform (RHOCP), Advanced Cluster Management (ACM), Kubernetes, and CSI frameworks.
- Migration Tools:Migration Toolkit for Virtualization (MTV) by Red Hat.
- Storage Systems:OpenShift Data Foundation (ODF) using K8s, Block storage, NFS, Cloudian S3, and Ceph.
- Networking & Security:Cisco Identity Services Engine (ISE), Cloud Native Core (CNE) technologies, and Ni7 architectures.




- Frameworks & Audits:Deep operational knowledge ofISO 20K,ISO 27K, andTL9Kframeworks. Proven expertise in implementing data protection controls forPIIandSPI.
- Monitoring & Observability:Automated monitoring and alerting platforms for real-time performance degradation tracking and network fault isolation.
- Databases:Microsoft SQL Server, PostgreSQL, and Oracle 19c.
- Open-Source Stack:Apache NiFi, Apache Kafka, Apache Druid, Apache Superset, and Cloudera.
- Data Protection:Enterprise-grade backup tools and disaster recovery frameworks.
- Certifications (Required / Preferred)
- Cloud & Containers:Certified Kubernetes Administrator (CKA).
- Enterprise Linux & Hybrid Cloud:Red Hat Specialist in OpenShift Administration / Red Hat Certified Architect (RHCA).
- Project & IT Management:PMP, PRINCE2,ITIL v4, or equivalent agile/project management certification.
- Security & Audit (Preferred):CISA(Certified Information Systems Auditor),CISM(Certified Information Security Manager), or Lead Auditor certifications inISO 27001/ISO 20000.

Must have technical / qualified qualifications

Education

- Degree:B.Tech / B.E. in Computer Science, Information Technology, Electronics & Communication, or a related engineering discipline.

Experience
- Overall Experience:Minimum 12 to 15 yearsof progressive, post-qualification experience in IT infrastructure management.
- Leadership Experience:Proven track record in a senior operational or engineering leadership role managing large enterprise environments and leading regulatory/compliance audits.

📌 GM - OSS & Tools (Pune)
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