- Administer Electronic File Transfer Program using GlobalScape
- Maintain compliance to avoid risks of outages or compromised data
- Communicate ideas and information effectively via oral and written communication to diverse audiences
- Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP
- Create PowerShell Scripts for file transfers and utilities
- Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions
- Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams
- Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades
- Contribute to the creation of Support Design Specification and Support Supplement Documents
- Provide ad-hoc reporting as required by the business
- Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures
- Lead or assist with day-to-day service delivery issues and processes as required
- Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create/document operations procedures
Minimum Qualifications
- BE/B Tech/MCA
- Excellent written and verbal communication skills
Mandatory Qualifications
- GlobalScape Administration
- GlobalScape File transfer tool working knowledge
- INC Management, Problem Management and other ITIL processes