Customer Support / Customer Success / Client Operations Executive supporting global enterprise customers. The responsibilities would typically include:

Roles & Responsibilities

- Handle customer queries and provide timely resolutions via email, calls, or internal ticketing systems.
- Coordinate with global customers, especially across the APAC region, to ensure smooth service delivery.
- Act as the primary point of contact for customer requests and operational support.
- Collaborate with internal teams such as Sales, Operations, Delivery, and Technical Support to resolve customer issues.
- Prepare and maintain daily, weekly, and monthly MIS reports using MS Excel.
- Create presentations and reports for customer meetings and internal reviews.
- Monitor service requests and ensure adherence to agreed turnaround times (SLAs).
- Maintain accurate customer records and update internal systems.
- Build and maintain positive relationships with customers and stakeholders.




- Escalate critical issues to the appropriate teams and follow up until closure.
- Ensure high customer satisfaction through proactive communication and timely updates.
- Support process improvements and contribute to operational excellence.
- Work in the 7:00 AM 4:00 PM APAC shift while coordinating with global teams.

Required Skills
- Excellent verbal and written communication.
- Experience handling global or international customers (telecom preferred).
- Solid knowledge of MS Excel, PowerPoint, and MS Office.
- Good stakeholder management and coordination skills.
- Ability to work independently with minimal supervision.
- Positive attitude, problem-solving mindset, and customer-centric approach.
- Comfortable working in an APAC shift.

These responsibilities align well with an L1 Customer Support / Customer Operations Executive role in a telecom or technology services environment.

📌 Global customer support executive (Mumbai)
🏢 3 point Human Capital
📍 Mumbai