OBJECTIVE As the Service Strategy lead, you will play a pivotal role in shaping the direction and success of our Support and Service operations. With a solution-oriented mindset, you will be responsible for overseeing the strategic direction and operational success of our Annual Maintenance Contract (AMC) services. With a self-driven approach, your strong decision-making skills and strategic foresight, this critical leadership role demands an individual with a strong understanding of service delivery, contract management, and customer relationship building with responsibilities of timely collections.

Your ability to deliver high-quality, cost-effective solutions, optimize service workflows, and foster long-term customer relationships will be key to driving retention, improving service performance, and enhancing overall client satisfaction.

KEY RESPONSIBILITIES Responsible for the sales and support of AMC/Services business and to ensure that a positive gross margin is achieved.

Meeting





Negotiating and finalizing high value AMCs with potential vendors/ clients and strategy tie ups with top management/Decision makers of the organizations. Final decision concerning Payment Collections, Decision on Retaining the existing AMC/Services to Customers and adding new customers for AMC. Achieving AMC revenue generation target as set by the company by task allocation to support team.

Meeting/Negotiation with potential Customers for Third Party AMCs. Regular follow up with Client for Fund Availability. Monitoring AMCs with respect to cost, resource deployment, time over-runs, quality compliance and manpower planning to ensure timely execution of AMC.

JOB SPECIFICATIONS 1. Bachelor's degree in Engineering or related field.

- Effective communication skills, with the ability to engage at all levels of the organization.
- Strong team-building skills with a focus on employee development and retention.
- Travel to client sites as required. 5.

Experience with ERP software, particularly SAP Business One, is preferred.

📌 General Manager – Support & Service Sales (Sector 27)
🏢 TAK Technologies
📍 Sector 27