Please find the JD.

Role - General Manager

Rquired Expereince- Contact Centre Sales, Demand Consumer Analysi : 15 years in sales

Location - Mumbai

Responsilbilties :-

- Reporting to the E Business Head
- Collaborate with cross-functional stakeholders (Operations, Product, Call Center, Customer

Services, Digital Marketing and I.T., HR) & assist in all aspects of the Ecommerce business including business planning, content strategy and development, promotional campaigns, online marketing, product merchandising, website design, customer service, web analytics, and web technologies

- Responsible for CAPEX with an end to end responsibility of P&L;
- Responsible for the development and management of the user experience of the online direct sales business including site navigation, content, development, checkout funnel, and promotional campaigns.
- Will be leading a team of incumbents to curate, innovate and experiment current ideas and bring about new ecommerce business transformations that rise above an unprecedented customer experience.




- Responsible for P&L;, top line and bottom-line for the Category
- Operational Excellence - Drives functions to achieve quality and on-time delivery metrics.

Ensure commitments for functionality and innovation are delivered timely within the budget

- Collaborate with global and local functional teams and business units to ensure smooth end-toend execution of global and local initiatives
- Stay abreast of latest trends and insights in ecommerce, CRM, and digital shopper marketing.

Works with stakeholders to improve, develop and advocate new CRM, digital marketing, and

Ecommerce opportunities

- Responsible to setup and drive the online sales through call center
- Responsible to achieve the sales and P&L; targets for the business
- Build and direct a cohesive team of internal and external personnel to effectively develop Ecommerce solutions

📌 General Manager (India)
🏢 Thomas Cook India
📍 India